Frequently Asked Questions (FAQs)

How long does delivery take?

Orders are typically delivered within 2–5 working days, depending on your city and courier availability.

What are the shipping charges?

We offer free delivery on orders above PKR 1,799. A standard shipping fee of PKR 220 applies to orders below this amount.

Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available in most cities across Pakistan, subject to courier serviceability.

How can I place an order?

Simply add your desired products to the cart, proceed to checkout, and complete your order by providing the required details.

Can I cancel my order?

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

What is your return policy?

Returns are accepted only for damaged, or defective products. Issues must be reported within 48 hours of delivery. Please review our Return & Refund Policy for full details.

How can I contact customer support?

For all queries, please contact us via WhatsApp message or email. We do not provide phone call support.